Workers participating in employer sponsored health and retirement plans deserve to understand their rights, responsibilities and benefits. They need one place to go to get answers to questions and to file a complaint if they believe their benefits have been improperly denied. That is why the U.S. Labor Department’s Employee Benefits Security Administration has launched a new consumer assistance webpage. Helping workers understand their rights and providing them with assistance when needed to obtain benefits that were inappropriately denied is one of our top goals.
The new consumer assistance webpage provides quick answers to the most frequently asked benefits questions, provides easy access to useful information and self-help tools, and connects the public with experienced benefits advisors when assistance is needed. The webpage is available in both English and Spanish. EBSA has a number of benefits advisors who are fluent in Spanish and a translation service is available for a variety of other languages.
If a visitor to the site is unable to find needed information, they have the option to submit a question, file a complaint, or report a problem with their plan. Once an inquiry or complaint is submitted, it is sent directly to one of EBSA’s benefits advisors for action.
The new webpage can be found at www.dol.gov/ebsa by selecting “Request Assistance” or “Solicitud de Asistencia” at the top of the page. Read the press release to learn more: http://www.dol.gov/opa/media/press/ebsa/EBSA20111627.htm.